Frequently Asked Questions


HAIR CARE
  • How can I moisturize curly or kinky hair properly?
    Curly and kinky hair tends to be dry because natural oils don’t easily travel down the hair shaft. To retain moisture, use water-based leave-in conditioners and seal with oils like argan or shea butter​.

  • What’s the best way to detangle without causing breakage?
    It's recommended to finger detangle while hair is wet or coated with conditioner. Using wide-tooth combs or detangling brushes also helps to avoid unnecessary tension on curls​.

  • How often should I shampoo my curly/kinky hair?
    Co-washing (using conditioner instead of shampoo) is common for curly and kinky hair. Avoid daily shampoos, and instead, use a sulfate-free cleanser weekly or bi-weekly​.

  • What are protective styles and why are they important?
    Styles like braids, twists, or wigs help protect your hair from environmental damage and reduce manipulation, which prevents breakage. However, ensure you take breaks between styles to avoid thinning​.

  • How can I prevent frizz and maintain curl definition?
    Moisture is key. Use a leave-in conditioner followed by curl-defining creams or gels. Also, avoid brushing dry hair and opt for silk or satin pillowcases to minimize friction​.

  • Should I trim my curly/kinky hair regularly?
    Yes, regular trims are essential for length retention. Trimming split ends every 6-8 weeks prevents damage from traveling up the hair shaft​.

  • How can I stretch my hair without using heat?
    Techniques like braiding, twisting, or banding can elongate curly hair without heat damage. These methods help reduce shrinkage while maintaining hair health.

  • How often should I deep condition?
    Deep conditioning once a week helps to restore moisture and improve elasticity, especially for type 3 and 4 hair, which is more prone to dryness​.

  • Can I use heat styling tools on my curly/kinky hair?
    While heat styling is an option, it should be limited to once a month or less, always with a heat protectant. Too much heat can lead to irreparable heat damage​.

  • What can I do to reduce shedding?
    Shedding is normal, but you can minimize it by finger-detangling, moisturizing regularly, and using protective styles. Avoid excessive manipulation, especially when hair is dry​.

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    ORDERS AND SHIPPING 

    How much does shipping cost?
    Shipping fees vary depending on the destination, shipping method, and order total. 

    Do you ship internationally?
    Our shipping rates are based on EU destinations so if you're out of Europe we ask you to send us an email and we will adjust shipping and customs appropriately.

    Where is my order?
    Orders require a processing time (check our Shipping Policy) but we aim to send them out ASAP. Contact us if there is a problem with the delivery and we will try our best to resolve the issue.

    Can I change or cancel my order after placing it?
    We are happy to change/ cancel your order, however, once the order is processed or shipped, changes may no longer be possible.

    What should I do if my package is lost or damaged?
    We are sorry to hear that your products arrive in less than perfect condition. For damaged products we ask you to contact customer service to begin processing. Where possible, we provide a tracking code for packages directly to the customer. We advise contacting the mail service used (Posti in Finland) to resolve issues and our customer service.

    What should I do if I receive the wrong item?
    Mistakes happen! It's not a problem. Contact our customer service immediately and we will resolve the issue for you.